Refund Policy

Refund requests are reviewed case by case. A refund may be appropriate when:

• The same purchase was paid more than once and the duplicate can be verified.
• A payment was successfully received and verified, but the purchased access or credit was never activated because of a technical failure.
• The payment was assigned to the wrong status or plan and the issue cannot reasonably be corrected by activating the intended purchase.

• A credit has already been used to generate or export a resume.
• A time-limited pass has been activated and used.
• You changed your mind after the purchased digital service was delivered.
• A resume did not produce an interview, job offer or particular ATS result. TheResumeRocket does not guarantee hiring outcomes.
• Incorrect payment details or an invalid transaction reference were submitted and no payment to TheResumeRocket can be verified.

A pending UPI payment does not activate access until its transaction reference is verified. If your bank shows a debit but the app shows pending or failed, do not pay again immediately. Send the transaction details through the Contact page so the existing payment can be checked.

Use the Contact TheResumeRocket form and choose “Billing & Payments.” Include:

• The email address used for your TheResumeRocket account.
• The purchased plan and amount.
• The UPI transaction reference submitted in the app.
• The payment date and a short explanation of the problem.
• For a duplicate payment, both transaction references.

The team will verify the payment record, entitlement status and any usage before deciding the request. The current payment system supports marking verified payments as refunded, but the application does not publish a fixed review or bank-processing timeline. If approved, the return time depends on the UPI provider and banks involved. Refunded access is no longer active.

If a download or generation fails, contact us before purchasing again. Where possible, we will first correct the failed delivery or restore the appropriate access rather than require a second payment.